SHIPPING & RETURNS
SHIPPING POLICY
At Str8 Up Mounts, we are committed to providing a seamless and reliable shipping experience for our valued customers. Please take a moment to review our shipping policy to better understand how we handle the shipment of your orders.
Order Processing: - Orders are typically processed and prepared for shipment within 48 hours of order placement. - During peak seasons or weekends, there may be a slight delay in order processing. Rest assured, we are dedicated to getting your order ready as quickly as possible.
Shipping Partners: - Str8 Up Mounts is not a delivery service or carrier. We partner with trusted shipping carriers such as UPS and USPS to ensure your orders reach you efficiently. - While we do our best to dispatch your package promptly, please understand that we do not have control over shipping delays that may occur with our carrier partners.
Backordered Items: - In some instances, certain items may be temporarily backordered due to high demand or other factors. If this is the case, we will promptly notify you of the delay and provide an estimated restocking date. - Information about potential backorders is often communicated on the product page, allowing you to make informed decisions when placing your order.
Shipping Updates: - Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery. - If you have any concerns about the status of your shipment or encounter any issues with tracking, please don't hesitate to reach out to our customer support team. We are here to assist you.
Delivery Times: - Estimated delivery times may vary depending on your location, the shipping method selected, and any unforeseen circumstances affecting our carrier partners. - We recommend referring to the carrier's website for the most accurate delivery estimates and updates.
International Shipping: - We offer international shipping to select countries. Please note that customs and import duties may apply and are the responsibility of the recipient.
Contact Us: - If you have any questions or require assistance regarding your order or shipping, our dedicated customer support team is available to assist you. Feel free to contact us through our website or customer support email. At Str8 Up Mounts, we strive to make your shopping experience enjoyable, and our shipping policy is designed to ensure that your orders are handled with care and efficiency. We appreciate your trust in us and look forward to serving you.
Str8 Up Mounts
WARRANTY & RETURNS POLICY
Str8 Up Mounts Inc. products will carry the following warranty.
Warranty Period
- Limited Lifetime
The warranty requires the return of defective parts/products directly to Str8 Up Mounts. Replacement of parts or products may be new or refurbished and will meet or exceed specifications of the original parts or products.
- Proof of purchase may be required.
- The repair or replacement of a faulty product within the warranty period remains at the discretion of Str8 Up Mounts.
The Str8 Up Mounts warranty covers defects in parts and workmanship but does not cover fair wear and tear, defects resulting from misuse, unauthorized modification, operation, or storage outside the environment specification for the product or in-transit damage.
Summary of Benefits
- Repair defects in components or workmanship
- Repair at Str8 Up Mounts
- Replacement of parts or products may be new or refurbished and will meet or exceed specifications of the original parts or products.
- Phone Technical Support
Defects Excluded
- Fair wear and tear
- Misuse
- Damage by mishandling
- In Transit Damage
- Operation or storage outside of designed specifications
Should you have any questions relating to the Warranty of any Str8 Up Mounts Inc. product or require any technical support, please contact Str8 Up Mounts at 574-358-1698 or email info@str8upmounts.com.
Limitation of Liability
Except for the commitments outlined above, Str8 Up Mounts Inc. will not be liable for any direct or indirect, special, incidental, consequential, or other types of damages or injury to person(s) or property.
Returns
Returns are subject to a 30% restocking fee. Products are not eligible for returns after 30 days past the order date.
Shipping Statement
*Under normal circumstances, purchases ship within 5-20 business days or sooner.
We take care in packaging our products for shipping. However, once an item has left our facility, it is no longer in our control in the handling of your order. If you receive a damaged shipping box, please contact us before opening and within 48hrs of delivery.
Thank you,
Str8 Up Mounts
574-358-1698